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Z Ocean Hotel Earns #1 Rating Within IHG Brand for Customer Service in North America

Z-Ocean Beach Palm

The Z Ocean Hotel, a prominent South Beach Hotel, has been recognized as offering the #1 customer service in the U.S. and Canada by the esteemed InterContinental Hotels Group (IHG). InterContinental Hotels Group (IHG) is a prominent multinational brand encompassing over 4,600 hotels across 100 countries.

A member of IHG, the Miami Beach Hotel has long been one of the premier luxury destinations in South Florida, offering a famously intimate and privileged setting. It features a distinct Art Deco-inspired design by acclaimed architect Arquitectonica, and is located on Ocean Drive, a major thoroughfare in Miami Beach known for its world-class clubs, restaurants, boutiques, and other attractions.

The Z Ocean Hotel offers 79 exclusive suites that are larger and more lavishly appointed than standard Miami Beach Hotel rooms. The boutique hotel is renowned for its wide array of resort-style services, each meticulously catering to the unique needs and preferences of individual guests. The five-star quality services include guest-only oceanfront service, a fine dining option, world-class spa treatments, professional concierge, and many more. The hotel places an emphasis on attention to detail, operating under a standard of quality that is far stricter than the industry standard.

Moreover, the Z Ocean Hotel positions itself as an opportune location for experiencing the best attractions in the area. It is close proximity to several points of interest, such as Miami Beach Convention Center (four blocks away), Lincoln Road (two blocks) the Port of Miami (six miles), and Downtown Miami (five miles).

Subsequently, the centrally-located hotel serves as a launching pad for exploring major events in and around the city, such as Miami Fashion Week, the South Beach Wine and Food Festival, Art Deco Weekend, Art Basel, and more. The Z Ocean Hotel’s well-connected concierge further facilitates access to these offerings, with its official website hosting a blog that provides regular lifestyle updates and highlights (available here at ZOceanHotelSouthBeach.com).

This unique approach, in addition to many high-end features and amenities, no doubt accounts for the Z Ocean Hotel’s high ranking in customer satisfaction in all of North America. This recognition reflects its commitment to offering the best travel and leisure experience in Miami Beach.

 

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August

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Vote For Z Ocean in Travel + Leisure’s 2014 World’s Best Awards

A Kindly Request for a Public Display of Affection

At Z Ocean Hotel South Beach, we pride ourselves on delivering an experience that is remarkably different from the typical South Beach hotel.

Hopefully, the time you spent with us in 2013 was memorable for the uncommon spaciousness and opulence of your accommodations, the quality of our dining options and amenities, and the discreet yet welcoming service of our staff.

T+L’s 2014 World’s Best Award Survey

Every year, the editors of Travel + Leisure ask their readers to vote for their favorite hotels in popular destinations around the globe. We would greatly appreciate your support in this very important survey.

If you have fond memories of Z Ocean, please let the world know by chiming in on our behalf in the T+L World’s Best of 2014 poll. It only takes a moment, and you can find it right here.

We thank you for your business, your loyalty and your vote!

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January

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Z Ocean is a 2013 Torchbearer Award Winner

2013 Torchbearer Award for Excellence in Hospitality and Service

For the second year in a row, we’re excited to share that Intercontinental Hotels Group (IHG) has awarded the Z Ocean Hotel South Beach with the 2013 Torchbearer Award, its highest honor for quality and service. The Torchbearer Award is only awarded to the top system hotels, and we’re immensely proud of the Z Ocean Hotel staff for being recognized as a exceptional model of hospitality and service excellence.

How Winners Are Determined
Factors that distinguish our hotel from its peers is determined on three core fundamentals: happy professional team members who demonstrate aggressive friendliness, a clean and functional property and completely satisfied guests.

The Torchbearer is IHG’s highest honor for quality and service and is awarded to the top Crowne Plaza hotels in North America superior in all operations over 12 consecutive months.

Save When You Book on Facebook

Do you like saving money? Silly question. Well, now you can save money and still experience the finest in luxury at one of the sexiest hotels on South Beach just by following us on Facebook. Just visit and Like our Facebook Page and you’ll get access to 10% off our best daily rate when you book your stay through our Facebook App.

As a bonus, you’ll also stay in the loop regarding the latest promotions, special events, giveaways, sweepstakes and other fun things from Z Ocean. Visit http://www.facebook.com/zoceansouthbeach now to get started.








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October

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Z Ocean Ranks Gold in Green

There’s another reason why Z Ocean Hotel is the place to stay in South Beach, we’re Golden!

TripAdvisor.com recently recognized the luxury boutique hotel, Z Ocean Hotel, as a Gold Level GreenLeader, the second highest ranking, for our eco-friendly practices on South Beach. This award is not bestowed upon every hotel, but rather hotels that are committed to green practices by implementing programs that promote recycling, water efficiency, and alternative energy.

As a Gold Level GreenLeader, Z Ocean Hotel offers a variety of environmentally safe practices such as: Linen Reuse Program, which affords guest the opportunity to select how often they would like their towels and linens replace, Low-Flow Appliances that reduce water consumption, Eco-Friendly Products on all dry-cleaning services, Computerized Water Heaters and LED Lighting, Trash Recycling Program and Electronic billing, High Efficiency Air Filters, 100% Non-Smoking rooms, and more.

Whether its smart water practices, energy conservation, waste reduction, or clean air practices, we do our part to ensure all eco-friendly practices keep environmental and human safety in mind. (Learn more about our Green Practices)

Stay at Z Ocean Hotel and you’ll gain more than award winning services – you’ll be engaging in eco-friendly habits and practices!

How the GreenLeader Program works:

Hotels that qualify for the program are placed into two categories, GreenLeader and GreenPartner, which is based upon the use of green practices. GreenLeader’s are placed into four levels: Bronze, Silver, Gold, and Platinum. TripAdvisor.com has partnered with Energystar, U.S. Green Building Council (LEED), and United Nations Environment Programme to review these submissions.

To learn more about the GreenLeader Program, visit TripAdvisor.com/GreenLeaders.

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August

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Miami Spice 2013 At The Front Porch Cafe

Spice Things Up at Z Ocean

Miami Spice, the year’s ultimate foodie event, starts today and The Front Porch Cafe has another mouth-watering dinner menu offering through September 30. For just $33, guests can enjoy their choice of an appetizer, entrée and dessert item from the 2013 Miami Spice menu:

Appetizers

Black Roberts Spiced Shrimp Crostini’s

House Salad: Mixed Greens, Orange Supreme, Danish Bleu,
Spiced Walnuts with Pomegranate Vinaigrette

House Made Warm Pretzel with Roasted Jalapeno Cheese Sauce

Entrées

Slow Roasted Pork Shoulder, Black Bean and Rice Risotto,
Poblano Cream Sauce and Fried Guinea Hen Egg

Harissa Marinated Breast of Chicken, Cous-Cous,
Crisp Pita Straws and Cucumber Raita

Seafood Pasta Diablo: House Made Pasta, Clams, Shrimp,
Fresh Fish and Diablo Sauce

Desserts

Spiced Hot Chocolate Cheesecake with House Made Marshmallow

Chocolate Swiss Roll with House Made Vanilla Bean
Ice Cream and Cocoa Nibs

Confectionary Platter: Selection of Pastry Chefs Sweets and Goodies

Each meal consists of a three-course meal: appetizer, entrée and dessert (beverage, tax and gratuity are not included). The new Front Porch Café menu is always available if the Miami Spice offers aren’t your cup of tea. Miami Spice ends September 30, 2013.

For a downloadable copy of the menu, click here.

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