Z Ocean Hotel Earns #1 Rating Within IHG Brand for Customer Service in North America

Z-Ocean Beach Palm

The Z Ocean Hotel, a prominent South Beach Hotel, has been recognized as offering the #1 customer service in the U.S. and Canada by the esteemed InterContinental Hotels Group (IHG). InterContinental Hotels Group (IHG) is a prominent multinational brand encompassing over 4,600 hotels across 100 countries.

A member of IHG, the Miami Beach Hotel has long been one of the premier luxury destinations in South Florida, offering a famously intimate and privileged setting. It features a distinct Art Deco-inspired design by acclaimed architect Arquitectonica, and is located on Ocean Drive, a major thoroughfare in Miami Beach known for its world-class clubs, restaurants, boutiques, and other attractions.

The Z Ocean Hotel offers 79 exclusive suites that are larger and more lavishly appointed than standard Miami Beach Hotel rooms. The boutique hotel is renowned for its wide array of resort-style services, each meticulously catering to the unique needs and preferences of individual guests. The five-star quality services include guest-only oceanfront service, a fine dining option, world-class spa treatments, professional concierge, and many more. The hotel places an emphasis on attention to detail, operating under a standard of quality that is far stricter than the industry standard.

Moreover, the Z Ocean Hotel positions itself as an opportune location for experiencing the best attractions in the area. It is close proximity to several points of interest, such as Miami Beach Convention Center (four blocks away), Lincoln Road (two blocks) the Port of Miami (six miles), and Downtown Miami (five miles).

Subsequently, the centrally-located hotel serves as a launching pad for exploring major events in and around the city, such as Miami Fashion Week, the South Beach Wine and Food Festival, Art Deco Weekend, Art Basel, and more. The Z Ocean Hotel’s well-connected concierge further facilitates access to these offerings, with its official website hosting a blog that provides regular lifestyle updates and highlights (available here at ZOceanHotelSouthBeach.com).

This unique approach, in addition to many high-end features and amenities, no doubt accounts for the Z Ocean Hotel’s high ranking in customer satisfaction in all of North America. This recognition reflects its commitment to offering the best travel and leisure experience in Miami Beach.